Return & Refund Policy

Return & Refund Policy

Happy Bees Market LLC

Last updated: July 21, 2026

We want you to love everything you get from Happy Bees Market! If something isn’t quite right with your order, you can return eligible items within 30 days of delivery for a refund or exchange.

Eligibility Criteria

To be eligible for a return or exchange:

  • Items must be unused, unopened, and in their original, undamaged packaging.

  • Food Safety Notice: For health and safety reasons, food products (such as our raw honey and bee pollen) can only be returned if the safety seal is completely unbroken and unopened.

  • Final-sale items, seasonal clearance items, and electronic gift cards are non-returnable.

How to Start a Return

  1. Request an RA Number: Email us at support@happybeesmarket.com within 30 days of delivery to request a Return Authorization (RA) number.

  2. Receive Your Label: Our support team will send you your RA number and a prepaid return shipping label.

  3. Pack & Ship: Securely pack your items, include your RA number inside or on the box label, and drop it off with the carrier.

> Note: Returns sent back without an approved RA number may be refused or delayed.

Return Shipping Costs

  • Using Our Prepaid Label: If you choose to use our return label, a flat $7.50 return shipping fee will be deducted from your final refund amount.

  • Using Your Own Carrier: You are welcome to use your preferred shipping carrier. In this case, no $7.50 fee is deducted, but you will be responsible for purchasing postage and tracking.

Damaged, Defective, or Incorrect Orders

We take great care in packaging our glass jars and superfoods, but accidents can happen in transit! If your package arrives damaged, defective, or containing the wrong items:

  • Contact us within 48 hours of delivery at support@happybeesmarket.com.

  • Please include clear photos of the damaged item and outer shipping box, along with your order number.

  • We will gladly send a replacement or issue a full refund at no cost to you (we cover all return/replacement shipping for our errors).

Refunds & Processing Times

  • Once your returned item is received at our facility and inspected for seal integrity, we will send you an email confirmation regarding your refund approval.

  • Approved refunds will automatically be credited back to your original payment method. Please allow 3 to 10 business days for your financial institution or card issuer to post the credit to your account.

  • Original shipping fees from your initial purchase are non-refundable.

Exchanges

Looking to swap for a different honey trio or product size? Send us an email at support@happybeesmarket.com and our team will guide you through the exchange process. (Often, the fastest way to get your new item is to place a fresh order online and return your original item for a refund).

Tracking & Carrier Recommendations

If you choose to ship your return back using your own carrier, we strongly recommend using a trackable shipping service and purchasing shipping insurance. Happy Bees Market LLC cannot guarantee receipt or issue refunds for returned items lost in transit without carrier tracking proof.

Questions & Support

Have questions about your order or need help initiating a return? Our team is always happy to help!

📧 Email: support@happybeesmarket.com

📞 Phone: (480) 359-5885

Thank you for being a part of the Happy Bees Market family! 🐝